Chateau St Havel

I booked for 3 nights with my family. The weather was around 32C and even more in room but unfortunately AC was not working during 3 night. Impossible to have AC, hotel provided fan which make my son of 15 months and I sick during our vacation. We have to wait 3rd night to have new room with AC. Finally no compensation or refund, unbelievable.

Great food, great service, beautiful surroundings, and above all, really friendly and helpful staff throughout the hotel. They allowed us to extend our vouchers, exchange them for other services on offer, and basically did everything with a smile. That's what I call a professional approach! We're already looking forward to coming back for another great tasting menu!

The hotel seems to pass its best days. Possibly it was due to the fact we stayed in the attic, the noise from the nearby Jižní spojka was heard all night long. As well the air recuperation in the kitchen deserves check. Smelling the fryed eggs in the morning up to the 4th floor, the same in the evening.