City Central de Luxe

Unkind staff especially the gentleman at the reception. Don't come here. It's not worth a penny.

Three star hotel quite disappointing. The facilities are outdated and the carpeted rooms are unhygienic, with a rather evident smell of dirt that is also perceived in public areas. In addition, there is a clear lack of control, as some guests smoke in areas where they should not smoke without taking action from reception. Breakfast leaves much to be desired: it is simple, scarce and of low quality. The fruit was practically non-existent; there was only apple already cut and orange in slices, both with signs of oxidation, which gives an image of leavenness and little attention to detail. But the worst thing, no doubt, was the treatment at reception. The older gentleman with white hair who attended us showed a very unprofessional attitude from the first moment: dry, uncooperative and with a chuleco tone, as if attending to guests was a nuisance. The welcome was practically non-existent. Especially frustrating was the language issue. I tried to communicate in Czech using a translation application and also in Russian, as it is a fairly common language in Prague, but there was no willingness on his part to adapt, insisting only on speaking in English. This total lack of flexibility and willingness to facilitate something as basic as communication made the check-in process uncomfortable and tense. As the only point in their favor, and to be fair, the same receptionist allowed us to check in before the set time, something that I do appreciate. Overall, the feeling was of lack of empathy and very little interest for the client. As the only additional positive, I would highlight the location. I do not recommend it at all.

The hotel is a bit dated, the room was small but comfortable, very good breakfast with lots of choice. The top is the location, close to the center, attached to the metro and tram, excellent starting point x get around the city