Fortuna Rhea Hotel

From the 27th to the 30th of August I stayed in this hotel and while I was very comfortable, I could've done with one more pillow. Despite falling from the top bunk on my first night as the built-in holes were painful to climb down barefooted, the staff were friendly, helpful and the place as a whole was immaculate and top notch, I enjoyed my stay. I was comfortable. The people within our dorm were friendly. The city was beautiful and vibrant. One of the Europe's most picturesque.

Stayed here during our visit to Prague for my boyfriend’s birthday and it was the worst hotel experience we have ever had. The check in process was incredibly slow and the self service did not work. The room was very basic, two single beds with one pillow each that were unbelievably thin and uncomfortable. The rooms had no air conditioning so were very hot. We had no water in our room for two days so we were unable to have a proper shower, brush our teeth using the tap or flush our toilet. We had to go to the local supermarket to get big bottles of water to be clean. Not ideal when it’s warm outside, boiling in the rooms and we were doing about 20,000 steps around the city in the heat. The staff were incredibly rude and unhelpful when I asked to speak to the manager he was rude, arrogant and offered no apologies or solutions. We ordered a pizza on our last evening and we were given a small token that was supposed to buzz. We sat waiting outside and it never went off. When we moved inside the member of staff was rude to us saying that it had been going off for ages. The whole hostel during the time we were there was filled with teenagers on a trip. They were running around, screaming and shouting and slamming doors till early hours of the morning. Management did not care when we spoke to them about this. The one star rating is being generous.

It was okayish. Staff was friendly, but checkin is horrible!! People constantly cgot confused with self check-in which caused hour long waiting queues. It's insanely hot too (no air conditioning). 21 floors, and at least 1 elevator was broken. During the day sometimes two. This is unacceptable. Oh and bring your own fan in summer, guys. I'd recommend to stay somewhere else.