Hotel 16 - U Sv. Kateriny

disappointing, the property was unsanitary and had a large water leak with the presence of mold

Upon arrival, the elevator was out of order. Two floors with luggage and people with difficulties. Contacting the reception (which is not on-site), they first assured us of an intervention, then they delayed, and finally informed us that we would have to use the stairs for the entire week. Terrifying. The two rooms are tiny, and in one, the bed did not allow space for the knees when getting out. Air conditioning is broken. The late checkout saw the codes deactivated at 10:00, risking being locked out. They did not get anything right. Absolutely to be avoided.

This place was a disaster and should be pulled from TripAdvisor. The place is no longer a true hotel but an apartment complex that rents out units. They are coasting off of the Boutique Hotel 16 good name and reputation. It sounds like Boutique Hotel 16 was a family owned hotel that was well liked. A real estate/development company came in and bought them and then remodeled the entire place and operate with technology in order to avoid hiring staff who can actually help guests. The place is an ApartHotel business but they continue to call it Boutique Hotel 16 "for consistency" they told me. Bull, because it's stolen brand glow. If consistency is your goal then why has the website www.hotel16.cz been taken done? The pictures are outdated. There is no bar, food room, reception, staff -- all gone. The food room is now a unit for rent and I know this because I saw a guy lying on a bed from the street. My single room was tiny with no space to move around. It was a bad joke. It was less a room and more of a well-furnished broom closet. You will not find any photos of my top floor solo traveler room on Booking.com which seems to be there website of choice. Don't even get me started about the apps and technology required to register, check-in and get your code for the entry and room door. When you arrive you have to use WhatsApp or email with the property -- maybe the property owners are Selinor Apartments, maybe they are Old Town Square Apartments. Whoever "they" are, they send you a code to use to check-in through a platform you need to access called Alfred to access the front door of the property as well as your room. Also they assume you know which of the two keypads at the front door of the property to use. Upside it had a refrigerator, a desk, an electric kettle and a big tv with two or three lame English speaking channels, the place was clean and the furniture was nice. There should have been only a single bed in my room because it really couldn't handle a full/queen. That was ridiculous. The common sitting area in the lobby (where the bar and reception desk once stood) was nice, as was the common seating chairs on my floor. I know this because wifi was so bad I tried both locations to try and get somewhat better wifi. The place is a 30 minute walk to Old Town so be ready to get your steps in or learn public transport which still requires a good walk to get to. All of the responsibility for communication and having a pleasant stay has shift to be the guests role. You as the guest are supposed to contact them to give you the Wifi information. You are supposed to contact them that your garbage needs to be emptied. You are supposed to tell them a plant in the room is dying. You are supposed to ask them about checking-out. And on and on. They never check in with you to see how things are going because they don't care to know. Which pretty much sums it up.