Iron Gate Hotel & Suites

We traveled as three people (2 adults and 1 teenager) and had booked a DELUXE SUITE with expectations of a luxurious stay, based on the hotel's 5-star status and the photos on their website. Unfortunately, the stay did not live up to the price or the 5 stars at any point. Room and Space: The photos on the website did not match reality at all. Our "Deluxe Suite" consisted of one large bedroom and a large entryway with just a single wardrobe for three people's clothing — completely inadequate. The floor in the bedroom was heavily damaged, and various liquids were splashed up on the walls in several places. The extra bed for the teenager creaked so violently that it kept us awake every time someone turned around, and the pillows in the master bed smelled distinctly bad. Bathroom and Maintenance: Although there was a spa/shower, it functioned terribly in practice: the shower hose could not be hung up and was too short for anyone over 170 cm to take a shower. There was no counter space for toiletries, and the hair dryer did not work. Additionally, the room showed signs of water damage with water stains on the ceiling. To top it all off, one of us got locked inside the bathroom because the door handle was loose and had to be turned more than a quarter turn to open (this was repaired the following day). The room generally bore the marks of heavy wear and tear and a lack of maintenance. Service and Housekeeping: The cleaning staff were extremely pushy and tried to enter before you were even out of the room — and housekeeping started so early that the room was often cleaned while you were eating breakfast. The Positives: On the other hand, the breakfast was really nice. It tasted excellent, and nothing was missing from the buffet — if you leave there hungry, you are picky. However, you have to be careful not to rest your arms on the tables, as the tabletop risks tipping over! As other reviews mention, they automatically add "recommended tips" to the bill, though you are free to decline this. If the hotel, being 5-star rated, had lived up to our expectations of a 5-star hotel, we would have paid the tip without blinking, but here there was a long way from price to quality. Conclusion: A historic hotel with a fantastic location, but the standard and maintenance are at a level where calling itself 5-star is entirely undeserved.

You cannot fault the look and presentation of this hotel. The daily housekeeping service is also exceptional. We weren’t asked if we had a nice stay upon checking out but they added a 200 czk daily charge (about £7 per day) to the city tax bill. We would normally happily pay had we received a great service but a lot of the staff looked miserable throughout our stay and didn’t engage at all. No milk in hotel room for hot drinks and when asked in the evening if we could have some we were told loudly and sternly, sir the restaurant is closed. Lots of staff stood around at the buffet breakfast time but none helping you bring your breakfast or drinks up from the cellar where it is all laid out. Even if staff just took your drink order annd brought these to your table for you and the rest of the breakfast was self service this would help. Instead you found yourself going downstairs 4 or 5 times bringing everything up piecemeal to your table. I would definitely visit Prague again but we wouldn’t stay in this hotel. The location is great but be aware it gets noisy on the street outside til late. The walls are thin in the hotel and you can also hear staff from 630am onwards banging about preparing the hotel. 5 star presentation wise, service wise 2 or 3 star.

The hotel, unfortunately, was not liked. On the one hand, the lobby is very beautiful: there are flowers, vases, paintings, and sculptures everywhere. The interior makes a really pleasant impression. But as soon as it comes to convenience and service, the impression becomes completely different. We had a room booked in the "super-luxury" category, but there was no coffee machine or milk in the room. There were only four packets of instant coffee and three types of tea. To get milk, one had to go to the restaurant. There was only one soap in the bathroom—regular soap, which was suggested for everything, including hair. There was no hair conditioner at all. After this product, the hair becomes literally like straw. Lately, I encountered a five-star hotel for the first time where the room had neither a coffee machine nor a hair conditioner. There was no window in the room, only in the vestibule at the entrance, so the room was dark all day, even though the weather outside was good and sunny. Breakfast was also very disappointing. The coffee from the coffee machine was cold and very weak. Fried eggs are overcooked, the omelet is dry and completely tasteless. There wasn't even fish, which is usually present at breakfasts in hotels of this level. Since the coffee from the coffee machine was completely unacceptable, I asked for a different coffee to be made for me. They charged me an additional 5 euros for it. This is especially strange because in hotels where breakfast is included, regular coffee is usually included in breakfast, even if it is prepared separately upon the guest's request. In the end, beautiful interiors unfortunately do not compensate for the lack of basic amenities and a rather weak level of breakfast and service. I didn't feel like returning to this hotel.