Na Zamecku Hotel

Imposing building approached through a gateway holding the reception office. Friendly receptionist on first arrival spoke good English, the staff on departure was not so customer friendly. Of course there is no lift and my room was on the second floor up 53 stairs. Good sized room with a very creaky floor and 2 single beds. Wi-Fi was intermittent which was frustrating. Empty minibar. Newish bathroom. Robes provided for use in the wellness centre ( I did not utilise). Water was hot, after a long wait. There was a heated towel rail. Service in the restaurant was rushed, I felt they were trying to get people through as fast as possible! I was half board ( not a fan) with poor choice of meat, pasta, or salad. Dessert was not very nice cake. I would have liked to sit on the terrace for a pre dinner drink but it was very windy.

We never expected perfection from this hotel but it was in the right location and it was advertising rooms with parking which was crucial for us. When we arrived there was no parking available. We were told to park on the street. What we did expect was at least a clean room, to our horror the bathroom and shower was covered in someone else's hair and we also had the pleasure of loads of ants in the room biting the hell out of us. The entire experience was not pleasant but we couldn't be bothered to complain at the time. What did finish us off was a fine from police for parking outside the hotel where they told us to park of 900kc (about £30). When I contacted the hotel, the manager Radka Letosnikova totaly denied any responsibility for the fine. Her reply was short, arrogant and she basically said that it was all expained to us by their staff in the manner that it should and we have no right to request refund for the fine. Dear Lenka, I'm not sure what sort of engineer are you but you definitely can NOT run a hotel. Please read the reviews and find yourself a new job.

Staying at this hotel proved comfortable. Rooms are good and bathrooms are spacious though most of hotels in Europe have tiny bathrooms attached to them. Bathrooms are equipped with heaters and shower cubicles. The hotel has a nice lobby and nice restaurant too but the continental buffet breakfast served is cold and devoid of choice. Service is poor and items are not replenished. Poor restaurant service is shadowing the otherwise comfortable hotel. Lifts have small capacity yet worth a stay if you can strike clear deal about the meals before checking in.