Old Town Square Apartments

Good apartment, clean and spacious with an exceptional location

We had to cancel our trip due to a sudden bereavement and we missed the free cancellation deadline by half a day. Despite several attempts, including by Booking support, the property would not listen to reason and kept the entire cost of the stay (which, coincidentally, was paid in advance). I would have understood a penalty, but the entire amount is theft. Decidedly unprofessional and totally immoral.

The booking address is basically just an office where you collect the keys, and then you have to walk to reach the actual apartment. This was a frustrating experience, as we had to push our luggage for about 800 meters (a 10‑minute walk) over cobblestone streets in Prague. After our stay, I requested if I could drop the keys in a letterbox since I was checking out early at 6:45 AM and rain was predicted. My request was declined, so before heading to the airport I had to walk again to return the keys to their office. The apartment itself is in a good location, and we checked that there was an elevator. However, the apartment was still another 1.5 floors up, which added to the inconvenience. Overall, the logistics of this property hurt the experience badly. Consider this option only if you do not find any other alternative — otherwise, it is best avoided.”