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Reviews from Guests

3.0/5

tripadvisor

184

Reviews

from real guests

Pw052

5

/

5

Most beautiful hotel in the centre of Prague. Perfect walking distance to all of the main attractions. The beautiful cobblestone street has amazing markets set up every morning. One of the best experiences of my life. I would instantly choose to stay here every single time I visit Prague. Front Desk lady was also very nice and helpful giving advice on where to visit during our stay.

KarenN482015

1

/

5

We asked for directions to the Hotel from Prague Train Station. The directions we received was not helpful at all. We got to the Hotel after Midnight and had to climb steps to the 3rd floor with our luggage. No lift. We read some of 2014 reviews where the replies from the Hotel said they would be installing an elevator within 3 - 4 weeks. 5 years later and still no elevator. The restaurant serves the most delicious food and we received 10% discount on our meals. Staff very friendly. The room was small but comfortable. Unfortunately, there was only one lady responsible for cleaning all the rooms in the Hotel. It is the most busiest time of the year. Christmas / New years’ holiday. It was not possible for her to get to all the rooms before guests return to their rooms. We stayed at the Hotel for 4 nights and 2 of the nights we came back to a room that has not been cleaned. On the 1st we went to reception and found the cleaning lady chatting to the receptionist. When we asked about our room not being cleaned the lady apologized and said that she is the only one cleaning all the rooms and that it is a very busy time. Surely, this is not our problem? We went down to the restaurant to order pizza and she cleaned the room in approximately 10 min. The 2nd time we went back to the room that was not cleaned the lady came to the room at approximately 19.30 and asked whether she could clean the room then. We were very tired after walking and exploring all day and said that she could leave it as it late and we are tired. I feel that the Hotel should ensure that they have enough cleaning staff to keep the rooms clean, tidy and comfortable for the guests when they return from a day out exploring Prague.

LGCGirl

4

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5

Wonderful place to stay, although going through some modernisation so first impression wasn’t great, however once you get to your apartment things change, lovely room with mezzanine, clean and modern. Loved the fact that the market was outside and lived even more the pizzeria below. We received a free drink each and 20% off every time we ate the pizzeria and it’s really worth it lovely food. Would definitely stay again. Safe, secure and close to everything.

Facilities Details

Free Wifi

Facilities Details

Internet Access in public areas

Free Wifi