The Palace Suites and Apartments

Elegant and clean this apartment has a bedroom with bathroom, a living room with sofa bed , a well-appointed kitchenette and a second bathroom. In the kitchen everything you need: kettle, microwave, toaster, nescafè machine, oven, dishwasher and washer dryer and everything you need to clean. Included 2 towels each including soap, shampoo and shower gel. 3 stops from Charles Bridge, near the dancing house and the Vltava River. In the area supermarkets restaurants and means of transport afford comfortably in every corner of the city. Communication with the host was always punctual. Council

Our stay here for New Year was perfect and well deserving of 5 stars had it not been for what has happened since we checked out. Two days after returning home I received an alert from my bank to advise that someone had tried to take £38 from my account and they asked me to confirm that I had made this transaction. I had not and had no knowledge of this so the bank suspended the transaction and did not allow the funds to leave my account. A few hours later, I had an email from the reception clerk to advise that she had undercharged my card by €30 by mistake when we checked in and she said that she had tried to take the payment but that it had been declined. I replied to her with confirmation of my booking advising that I had not been undercharged at all and that I had paid the full amount and I supplied screenshots of the booking confirmation price and the amount taken from my account upon check-in, which was correct, and I also advised her that I would have appreciated contact regarding this amount she believed to be due BEFORE she tried to take the payment without my permission using the card details I supplied when booking. To date (4 days later) I am yet to receive a reply but they have tried to take the payment 4 times (all without my permission) and I have now had to cancel my bank card and order a new one as this is the only way the bank can guarantee that they can’t take funds from my account! I think this is terrible, and to not respond to me at all and continue to try and charge my card for something I don’t owe is disgusting! Which is an almighty shame because the stay we had was perfect. The top floor duplex room was huge, in great condition and the apartment was in a fantastic location right opposite the Dancing House, and a lovely 20 minute riverside walk from the Old Town. Had it not been for the debacle with the payment since we returned home I would have highly recommended this place but I can’t overlook the fact that I’ve basically been robbed since leaving and ignored when I’ve tried to liaise with them!

Modern apartment that was huge, comfortable and had everything you would want including a manual to help you with items in the apartment. There is an elevator so you don't have to drag suitcases up stairs (rare in europe). There was a security code/key for the front door and your apartment. Whilst on a main road and literally opposite the Dancing House, didn't hear street noise due to double glazing. Nearby were some great restaurants and wine bars that we found. Supermarkets were not too far away. Easy access to the tram and metro. Can't really fault the place in fact, I'd happily live in an apartment like this.