Two Golden Keys

We are very disappointed with the treatment received by the hotel. After having a conversation days earlier through Expedia where I requested to leave the bags at the hotel after check out and pick them up later, I was told that without problems. (CONVERSATION SCREEN ATTACHED). When the day comes, a gentleman tells me that I cannot leave them and in a bad way, a total lack of empathy and disregarding previous written conversations makes us leave the hotel with our bags. The result is that we have to go find a storage room to leave them, losing more than an hour of time and about 30 euros for my three bags and nervousness and bad taste in the mouth at the end of a good trip. Deplorable gesture of the hotel that completely changes the good feeling I had until that time.

The only positive note: convenient location, in about 20 minutes on foot you can reach many of the main attractions, plus the metro is very close. Almost all areas of the hotel, including the room, had carpet, which was not very clean. In one corridor there was an exaggerated smell of pee coming from the carpet, almost close to the canteen so it wasn't very pleasant to walk through it after having had breakfast. The photos of the room differed a little from reality. The bedroom door was broken on the outside. The floor of the room was not completely flat but had various depressions masked in the distance by the carpet and every step made a noise. There was a broken lamp on the bedside table. In the bedroom there was a door that connected to another room, fortunately closed, but still not pleasant and not reassuring. The double bed consisted of two adjacent single beds, each with a single blanket and single mattress, the sheets were not present. There was a kitchen with table, chairs and a cabinet with stove, coming from before the war. Pots not present, so the function of the kitchen is unclear. The bathroom kit, practically non-existent, included towels, toilet paper, multipurpose soap and hairdryer. The tub had a ruined bottom, with peeling enamel and rust. The shower in the tub only worked if you pressed the button to switch from the tap to the shower for the duration of the shower, so if you are alone, you can't take a shower. The bathroom door, also ruined, was equipped with a lock, but no key, and if not closed forcefully, it would reopen shortly after. Breakfast not very varied, but all in all acceptable. There was both a bit of sweet (yoghurt, cakes, jams, milk and cereals) and a bit of savory (bread rolls, vacuum-packed cold cuts, cheeses such as thin slices, hard-boiled eggs, tomatoes, cucumbers and boiled frankfurters). There was also fruit juice, a machine for making cappuccinos and coffee and orange and lemon flavored water. The canteen lady was always smiling and kind. The receptionist, a little less so, was not able to recommend anything to us, neither things to see nor places to eat, but only provided us with guides to read and a map of the city. Furthermore, the reception is only open for a few hours in the afternoon, so there is no 24-hour assistance as present on the site.

The breakfast was disgusting, even found a moldy orange. The water boiler was so old that the whole thing became extremely hot, I even burned my hand. The whole hotel had carpets, so everywhere smelled bad. The beds weren’t comfortable. The shower became ice cold when the second person took a shower. Only good thing was the location.