Royal Plaza

The lady helped us a lot was very nice and helpful the hotel is very clean the rooms are well equipped

Discreet cleaning (in the bed there was a hair). Shower not adjustable as position except by detaching it from the hook. The big problem is that at the reception NOBODY spoke English (not even the basics) so mobile translations. Optimal location and quite quiet.

We have stayed 6 nights in two stays of 2 and 4 nights in September 2024. The hotel only cleans the room when guests request it. I believe that this should be clearly communicated at check-in. In our first stay they did not and after my complaint the first day they told me that I should have seen it in the small print of the welcome sign on the bedside table or on the back of the second page of the pad with the hotel rules that leave you on the desk. They finally agreed to clean it outside of cleaning hours. Two days later, we returned to the same hotel. We had the Reservation for a month before and our mistake was to go back and not change it. We didn't expect this vindictive deal. In our second stay the cleanliness was poor from day one. The first night we hesitated if the towels weren’t changed because we left them hanging and the next day we threw them on the floor, but they didn’t change them either. They didn't change them in the 4 days we stayed. Attached photograph where they say that, if you ask to have your room fixed, they will change your towels, but it seems that the rules apply them as they suit. In our first stay they do not clean and argue with us because we have not hung the sign requesting it and in our second stay they themselves do not do what their rules indicate... Also attached is a photo of how you were in the bed at check-in and how you were returning to your room after cleaning. This is the level of cleanliness we've had... When you are on vacation you want to have a good time, feel at ease in the hotel, and avoid problems to the maximum. We have had a deplorable service. Completely opposite of desirable. Not only were they vindictive, but they also acted by registering on Booking that I had not shown up at the hotel on my first Reservation to avoid the corresponding misappraisal. However, on the second Reservation I was able to publish my review... and once again you can see the dishonest attitude of the hotel. Within minutes, after posting the review, the hotel approached me via the Booking app, informing me that if I withdrew my review I would be refunded the amount of my stay. I thought it was fair compensation and I did. Attached image of the hotel message. I initially deleted my assessment. IT WAS A MISLEAD so that the hotel could record on Booking that I had not been to the hotel and avoid again the bad assessment they deserve. The refund was never made and I had to speak to Booking to allow me to re-register the review and inform other potential customers of what is waiting for them at this hotel. You can't trust the average rating of Booking because this hotel acts with deception to avoid bad ratings. THIS HOTEL CHEATS, ACTS DISHONESTLY. I recommend NOT GOING.