Friendly and helpful staff. They have a great breakfast that came with our room purchase (eggs, sausage, fruit, pastries, etc). Laundry service is not on site. It is a good location and about a 10-15 minute walk to most locations you want to visit. Is just a short walk away from the Muzeum subway stop. We did the deluxe room. I think there is plenty of space in that room. Bed was comfortable. The downside is that the air conditioner needs to be about 20% stronger (especially in June) and the high bathtub with partially covered wall is an accident just waiting to happen or at least your bathroom floor will be soaked. I would come back if ever in Prague.