VENEZIA

Had my trip cancelled due to the pandemic, so I got in touch with them requesting a refund. Nearly two weeks and a couple of emails later I have received no response. I’ve been polite and...

I booked a room via booking.com, everything went fine, payment succeeded with my Amex card. After a couple of minutes I got a message that I needed to update my card, did it several times and...

We arrived for a two night visit a few days ago. The man at the reception was pretty rude but I can get over that. We had a room on the 4th floor which meant a lift to the 3rd and walking up a flight...