Falkensteiner Hotel Maria Prag

We were really looking forward to staying at Falkensteiner. It was our first time in Prague, my partner’s birthday was during the trip, and we chose this hotel after comparing several options and hearing many positive things about it. Unfortunately, the actual experience was extremely disappointing. When we arrived, we were grateful to receive the early check-in we had requested after being awake since around 2 a.m. and travelling for hours. The room itself looked beautiful, and initially we thought we had made the right choice. Then we left for a short walk around the city and came back. The room had a very strong musty smell. Not something subtle - a smell that made it difficult to imagine sleeping there. The air conditioning was also extremely weak and barely noticeable, leaving the room stuffy. So we went back to reception and asked to change rooms. This is where the experience became particularly frustrating. We were given another room, but the AC unit there looked dirty, the cooling could barely be felt on one side of the room, and there was still a noticeable musty smell. We explained this to the receptionist. Instead of simply acknowledging the problem and helping us find a suitable room, he came up to the room and argued with us - not only that the air conditioning was working perfectly, but also that there was no smell in the room. We were standing there exhausted, having travelled since the middle of the night, literally explaining that we could smell something that he was insisting did not exist. He also told us that there were no other rooms available in our room category and that we had not paid for anything beyond what we had booked. At this point, we had already moved our belongings around and carried all of our things between rooms. We ended up changing rooms three times and physically carrying all our luggage and belongings with us each time. It was only after we became genuinely frustrated and told him that we prepared to sit at reception and wait until the issue was resolved that, suddenly, another room became available. That room finally did not have the musty smell and had functioning air conditioning. There were occasional unpleasant smells coming from the bathroom, but by then we were completely exhausted and simply decided that we had had enough. We accepted the room because at least we could finally sleep without the smell of mould and with working AC. All of this happened on our first night. We decided to put the experience behind us and enjoy Prague rather than allow the hotel to ruin our trip. Unfortunately, the birthday experience was disappointing as well. I had specifically asked reception to arrange a cake in the room for my partner’s birthday. I had made the request in advance and mentioned the occasion. On the birthday itself, I called reception to follow up, only to discover that the request had apparently never been communicated. The cake never arrived. I did not want to spend my partner’s birthday arguing with the hotel about a cake, so I simply let it go. The rooms themselves are genuinely beautiful. But a hotel stay is not just about how the room looks. When something goes wrong, what matters is how the hotel responds. In our case, we experienced repeated problems with the room, had to move three times while carrying all our belongings, were told that there was no smell when there clearly was one, were told that no other room was available, and only after insisting did another room suddenly become available. Then, on top of everything else, a simple birthday request was completely lost. This was not the level of service or hospitality we expected from Falkensteiner. We managed to enjoy Prague despite the hotel, but we will absolutely not return to this hotel and cannot recommend it based on our experience. Beautiful rooms are not enough when the basic service and handling of problems are this disappointing.

A good hotel with nice but small rooms. The hotel is not placed near to the city center, but you are able to walk the distance. Breakfast is very good prepared with fresh ingredients. The staff in the reception has very little knowledge of Prag and are not especially polite to the guests.

We had an enjoyable three-night stay at the Falkensteiner in Prague. The rooms were modern, quiet and comfortable. The service was friendly and attentive, and you can’t get any closer to the main station (Praha hlavní nádraží) if you tried, which made arrivals and departures effortless. We loved the gym, sauna and steam room for relaxing and the Monkey Bar was a nice spot for a drink in the evening (recommend their frozen margarita). Overall, a comfortable base for our Prague trip - we’d strongly recommend.​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​