Zamecka Apartma - Castle Apartments

Spacious apartment, clean and in a great location. Walkable to all sights and in the heart of this amazing little town. Bathroom and toilet space is generous and clean. Bathroom space is not so big but not tiny either The room does not have block out curtains and light comes through the curtains. The bed is also not very comfortable with large pillows (not the standard size). There is no aircon (which we knew from before) and the room is very hot. But this seems to be the issue with most places in Czech. Also the apartment is 2 levels up and there are steep stairs to carry suitcases. Just a few nuisances to know before booking. We stayed for a night so was ok but maybe an issue for longer stays.

Booked a suite on booking .com. When we got there we were met by the "owner", an elderly chap, who insisted we pay him a further 32 euros before we could check in. We had no cash, it was late at night after just having drove from Croatia, a total of 8 hours with 2 young children. We had to go looking for an ATM so we could withdraw cash to pay him, just so we could get in the room. The chap was so argumentative and would not allow us to let my wife and children into the room whilst i went in search of said ATM. Rooms absolutely stunk of mold, beds were moist as was the bedding. We were very grateful to leave. The photos on the website are nothing like reality. Its a sham e as it could be really nice with a little bit of investment and a change of owner. This was supposed to be a highlight in our European travels, and Cesky Krumlov itself did not disappoint, however the Pension Zamecka did. I would also say they are not Castle apartments, just an old building that has seen better days. In the bathroom was a fridge and a kettle, the electrics were all taped up to stop water getting in and electrocuting yourself. Not safe at all. The owner really needs to retire as he does not compliment the pension at all. Rude, arrogant and argumentative. I am sure there are better places to stay than this dump. His son needs to take over the running of the pension. I met him the next morning and he seemed to be really nice, and English, i presume, which i thought was odd. Anyway i would give this place 1 star and thats being kind. Avoid at all costs.

The place itself is lovely, conveniently located to most attractions. The problem is that the management seems to need some adjustments. It took us one hour and a half to check in, and we were finally given the wrong room. I don’t believe the place has 400 rooms, so I find it really odd that after having us sit while the receptionist sorted out these 4 rooms we needed, he managed to get them wrong. The receptionist was a young man and seemed to struggle a lot with his tasks. Maybe he was new to the job, maybe he was an apprentice. I don’t know, but it all felt unprofessional. He said he was sorry for the delay and the mistakes and that there would be some compensation. I’m still waiting.