Nice lounge, nice room, satisfactory breakfast… and here comes the big “but”!
I chose a good hotel specifically to make sure I would get a comfortable bed. Unfortunately, that turned out to be the one thing, and arguably the most important thing, the hotel failed to deliver.
First of all, the bed was hard. The duvet cover was heavy and scratchy, almost like sleeping under a tea towel, and the pillow was completely worn out. It felt like seven small clumps of cotton had been thrown into a fabric bag. Your head simply sank straight through it, basically a pillow without any actual pillow.
I really did not sleep well, and at these prices, a comfortable bed is surely the very least you should be able to expect.
At that point, I honestly do not care whether the hotel has Arne Jacobsen chairs or smiling staff in the lobby. If the most fundamental purpose of a hotel, namely getting a good night’s sleep, does not work, then all the decoration and design details become irrelevant.
A serious disappointment.