Hvide Hus Aalborg Hotel

Had the most unpleasant experience and received no help. I was threatened and pushed with a middle finger by another guest without the staff reacting. I was at the hotel for work and did not want the situation to escalate. Therefore, I was in shock that I didn't get any help and that the employee I contacted afterwards did nothing.

Not the 1st time we use this hotel, as we enjoy its location, parking facilities and helpful staff. We always ask for an upgrade to higher floors, where I feel beds are better and comfy for a good night sleep. Rooms are clean and spacious, but few extra additions on this floor would be a nice addition, such a lounge like Aarhus hotel and justify the cost of the upgrade. The breakfast which has so far been the highlight of our stays, seems to have been downsized or downgraded. The new room configuration no longer feels cosy, and I missed few things I used to have up top recently. Trying to cut cost by offering scrambled eggs in small jars, and even smaller portions for baked beans is a deal breaker for someone who loves his English breakfast. Eggs were not consistent, some jars hard, some soft or runny, and some over salted. Pastries were also reduced which is a shame. We cut our breakfast short, and drove home disappointed.

My reference to the Comwell hotels are good hotels in delicious, scenic areas with good food. And then there is Comwell White House in Ålborg. Worn-out, call-kept and uncharming - think that Comwell would be familiar having this place in the portfolio. Well, but fortunately there are other alternatives 100 meters away.