Hotel Strandvejen Skagen

I advise you to be aware when you make your reservation! It is central, but the room is very small. There are no windows to open except a small bathroom window. During the night is was very uncomfortable because the window did not let much air in. There was also a very noisy refrigerator keeping me up at night. But, because this place has a nice location I wanted to stay here again this May. However, because of the situation there is no way for me to travel to Denmark this spring. Still, I had to pay full price which I feel was very unfortunate. Due to todays situation I tried to rebook my stay in the beginning of June. The owner hide behind «terms and conditions» and were not willing to change my days. He charged me the full amount and his explanation was that I had ordered a cheap price. Well, the price was not low and every hotel in Europe where I have made reservation for this spring has been flexible and changed my stay without hesitation.

This hotel is in a good location. We contacted the hotel the day before to let them know we would be arriving late. They left our room unlocked since it was after hours and when we arrived everything was as we were told it would be. If you arrive after there stated hours make sure they know. The place has a full kitchenette, spacious bathroom with a stand up shower and single sink. Bed was comfortable and room had a small table and two chairs in the corner. We didn’t hear our neighbors during the night which was great and we could park for free right in front of our door. A huge plus is that the ground floor apartments are dog friendly. You would never guess people before us had pets in the room, everything smelled good and was clean. Disclaimer-other have complained about the hotels policies on cleaning and cancellation policy. It was clearly stated when we booked though. Our reservation was non-refundable and you do have to straighten up when you leave. This means, remove sheets from bed and leave on floor, take out rubbish and wash your own dishes. Simple enough. This was a great price for what we got in Denmark where the average price of a hotel is higher then most places.

In May, we booked a 2 night stay at this hotel for early August. Shortly after having made the booking via hotels.com, we were contacted by the owner, informing us at that due to a double-booking, the room would no longer be available. However, he offered an alternative nearby, which we accepted. Approximately two weeks prior to our visit, the owner contacted us again, informing us that the alternative he offered was no longer available, due to a water leekage. A third alternative was now offered of a somewhat lower standard, which we accepted against a 50% rebate. Not surprisingly the owner contacted us shortly after for the third time, saying that the 3rd alternative was double-booked as well, so he had to cancel completely our booking. We were flabbergasted; asking how this could possibly happen. He informed us that he had a booking from "booking.com", which had priority over "hotels.com". We were now left to our own devices trying to find alternative accomodation, for four persons, in the high season in Skagen. Miraculously we succeded, but at a cost which was 50% above the original booking. We contacted the owner one last time asking him to cover the difference since the whole mess was caused by their inefficient booking system. The request for compensation was (not surprisingly) refused.