COMFORT HOTEL VESTERBRO

Overall a positive experience. It could be even better with just a little more effort on keeping simple things like thermostats and shower work. The staff is friendly and the room okay size for Europe hotels

Had a good experience at this hotel. We selected it since it was really close to the Tivoli Park, which was one of our points of interest to visit. If you need some snacks, Lidl is a few steps away. However, we did not have a mini fridge to keep anything cool. This is hotel is really busy. With its affordable pricing, I was not surprised by the number of visitors checking in. There is a bar adjacent to the check-in desk. It was a bit slow to get assistance to grab a beer or snacks in the afternoon, so you'll need some patience. It looked like the desk agents wanted to serve the ones queued up at the check-in counter even though some guests had been waiting at the bar. Note: the place is cashless and you cannot add the charges to your room. Breakfast: It was total chaos. They offer a way to select a specific time to go to breakfast, but there had no way of checking that. You just walk in; no one checks whether or not you paid for breakfast or not; and hunt down a table big enough for your party. The selection of breakfast was great. The room was sufficient, but the A/C did not function well enough for us to sleep comfortably during the nights. The beds were comfortable and the bathroom was adequate. Take-away: download the Strawberry hotel app for certain available perks before checking-in. I would consider using this place again in my future Copenhagen travels.

Apart from the convenient location, I have no other positive comments to make. We arrived at the hotel at 1:30 PM (we were aware that the check-in time was at 3:00 PM), but they told us to come back at 2:00 PM and that we would find the room ready. We returned at 2:00 PM and they gave us the room at 3:00 PM, while in the meantime many other families kept arriving and getting their rooms before us. I would add that, even though there were 4 of us and we stayed for a FULL 5 days, no one ever stopped by to do even a minimum amount of cleaning. I can even overlook the changing of the sheets and the tidying of the room, but cleaning the bathroom used by FOUR people at least every 2 or 3 days, I think, is the BARE minimum. Same thing for the changing of the towels. We had to ask for a change ourselves on the fourth day. As for the trash, they never came to empty the bin; we had to ask for it ourselves.