Copenhagen Star

We were aware of the hotel's simple standard when we booked, but we did not expect the condition we met. The hotel room itself was simple with a visible dirty all-covering rug. The bathroom was very small, there was mold in the joints, and the sink was brown of dirt. The biggest surprise came when we went into the shower. The floor succumbed under my feet and felt soft, almost like standing on a sponge. The tiles were also loose and stuck under our legs when we lifted them up. We checked out at the reception the next morning. We got the impression that this was a known problem, and there was no regret. We were offered to change rooms, but since we wanted to stay next to the kids and only had one night left of the stay, it was not a practical solution. Nor was any other form of compensation offered. Unfortunately, this is the worst hotel experience we have had, and we believe that the standard did not meet what one should expect from a three-star hotel.

Rooms are reasonable for the price: clean, quiet; no AC. Breakfast buffet is horrible: over-crowded and chaotic, with mid-quality food.

We had a large family room with a double, single and bunk beds in it . It had a table and two chairs . It was large with shelf space and a mirror on the corridor wall. The bathroom was very small and the shower in à triangle at the end . I couldn’t reach the soap dispenser in there and told Reception in the morning. À maintenance man moved it lower down for me. That’s service . The hotel is straight up from the main station , so very convenient with shops and food in there and also restaurants near . In the hotel breakfast area there is free coffee, got water and fruit in cold water . For breakfast you wait to be taken to a table . It’s very busy and compact, but there are hot and cold items with dietary requirements catered for. You could use the breakfast area tables in the evening as well .