CPH Apartment

Untidy, there were dust, bottles and food on the floor. Fridge and microwave oven were broken. There was mould in the bathroom, water on the bathroom floor. Matress's were dirty. Things dropped from the walls as you walked in the room.

Thank you to CPH Apartments for a wonderful stay in Copenhagen. The apartment was newly renovated and clean with all the facilities necessary. We really enjoyed having a little place of our own that was secure and well located. We were able to catch busses from the near by bus stop which allowed us to easily reach all the places we wanted to see. There was plenty of space for the 4 of us with very comfortable beds, perfect after a long day of sightseeing. A close by supermarket made it easy to purchase good quality supplies making the stay much more affordable.

We had this hotel booked since several months before we receiver an email, less than 24 hours before our check-in, that the hotel's manager, Søren, have had "problems with his online calander" and that there have been several overbookings, "one of wich was yours. I cannot accommodate you and your friends. Best regards, Søren. Hotel Westend Cph Apartment." Then he stopped answering on email and phone and we were left with no hotel. 15 hours before our arrival. Extremely unprofessional. We had to contact Hotels.com and Expedia ourselves and fix another staying. We are never booking a room at Hotel Westends Cph Aparment again.