First Hoje Taastrup

What a dump Mould all over the bathroom Bathroom and room were filthy and stank No coffee facilities or ironing facilities in your room No actual restaurant apart from some buffet thing that you wouldn’t feed to your dog Booked and paid for 2 nights but left after the 1st night. Didn’t feel safe in the hotel or general area Booked and prepaid for 2 nights but they’ve changed it to 13 nights with some rubbish excuse of a new booking system Worst hotel experience I’ve ever had and I stay in hotels every week for work

We made a reservation and paid in full through Agoda. As we will be arriving at Copenhagen Airport around 12:20 AM and reaching the hotel after midnight, we contacted the hotel several times by phone and email to confirm our reservation and late arrival. Unfortunately, we have not received any response from the hotel. For guests travelling with a child and arriving late at night, this lack of communication is very worrying and disappointing. We simply wanted to make sure that our confirmed reservation would be held for our late arrival, but we have been unable to get any confirmation from the hotel.

The staff were confused about the introduction of the new IT system. The room was very worn and old. The curtains were torn/missing, so I couldn't draw them to block out the light. I went home a day earlier, couldn't stand being there. There was no electric kettle or coffee in the room. I bought some coffee myself in a store, but the staff could/would not find an electric kettle for me. The TV didn't work either.