Hotel Rye

Five stars out of five. The staff of Alma and an Argentine woman were some of the most welcoming I have long met. Simply so pleasant. It was more than just a job they had. They really made sure we were well. I was even allowed to change rooms when we arrived because I got a little dizzy by their wallpaper. No reason and of course I had to. Really a relaxing atmosphere at the hotel. Charm, delicious art, delicious food, delicious products.

We booked this hotel as a base from which to explore Copenhagen for an anniversary weekend getaway. Our aim was relaxation, Christmas markets and blatant tourism so needed only a comfortable bed, the option of a nice breakfast and easy access to the city. We absolutely got this. If you want all of life's modern conveniences, this is not the hotel for you. They have really good WiFi but the bathrooms are not en suite, the only TV is in the living room and there is no kettle, iron or hairdryer in the bedroom. Basically, this is not a faceless corporate chain and that makes it all the more charming. What you do get is first class customer service where every member of staff clearly and obviously cares about the guest experience. Continental breakfast is made to order and is a great way to start the day. We would love to stay here again.

Stayed here with my partner for 2 weeks. During our stay it was my boyfriend’s birthday, housekeeping had a lovely display of balloons when we arrived which was a nice touch. HOWEVER- Breakfast was very poor, would be better going elsewhere like we did everyday even though we paid for breakfast in our stay we felt that it wasn’t worth it. Thought it was overpriced for the hotel facilities as it is a 3 stars hotel it was grand but nothing to write home about. We were surprised to find out when we arrived that the pool across the road was shared between 3 different hotel and online day passes, was very surprised that we didn’t realise this before we booked it as no one had written about it in reviews. This meant that the pool was very over crowded and uncomfortable at times as we felt everyone was on top of each other. There was a no diving rule but wasn’t enforced by staff at all. If you like swimming this is not the place for it. There were about 60 people in the water at a time,very uncomfortable. Some Staff at the pool were very rude and to be honest we didn’t really want to give them the business but it was complimentary access with our booking in the hotel. Some pool staff were nice trying to make up for others that were not pulling their weight. They have a food menu there and if the atmosphere and staff were more friendly we probably would have eaten lunch there throughout the holiday but we went elsewhere. Sun loungers were way too close together! So uncomfortable it’s felt like there were too many people in the facility. Our balcony was a sea view and looked down at the pool rooftops. One day we could see that all the loungers were full ! And we saw people paying in at the door and staff allowed them to come in. We watched them look for a lounger and a place to put their stuff but then after not finding a free lounger they left a few minutes later. It was ridiculous I don’t know how they are not keeping track of numbers in the facility. Had we known that the pool area would have been this busy and chaotic we wouldn’t have booked this hotel!!! With the hotel only being 3 stars we understand that it is not going to be luxury but surely has a certain standard. The cleaning of the bathroom wasn’t good, the toilet looked like it wasn’t cleaned when we got there. There were stains on the sheets which felt a little grubby. All in all the hotel seemed like it needed a refresh and it felt shabby. Felt like cleaners cleaned random things in the room and didn’t actually replenish things like shower gel or shampoo or things that we actually needed. As it is a 3 star we weren’t expecting a five star experience but clean was all we ask. Room’s weren’t sound proof has an awful nights sleep when someone next door to us was screaming and shouting at 3am , not the hotels fault but very noisy. Tried to ring reception multiple times about it but the phone wouldn’t work. We didn’t want to have to get dressed and go down to reception so we just endured it. The night we got here, we arrived at the hotel for 2 am , we got to our room and found that our balcony door didn’t close properly. I asked someone to come up to look at it, they fixed it a couple of days later. The only good thing I really liked about this hotel was the location! It is in a lovely location 10 mins drive from Valletta, loads of bars and restaurants around to choose from. All in all wouldn’t stay here again but if I was to rate the hotel it would be 5/10