Sanctuary Cap Cana

We had an amazing time. The staff was excellent and accommodating to our needs , especially Camacho our butler who was so attentive and checked in with us numerous times a day. Felix our main waiter at breakfast and dinner was fabulous and we can't wait to come back.

Our nightmare at Sanctuary Cap Cana began the second we arrived. Check-in took an agonizing two hours, during which my wife and I were continuously harassed for more money. It was clear from the start that their only priority was aggressively upselling us at every single step, not hospitality. While the physical resort looks nice at a glance, the reality is severely lacking. The beach was foul-smelling and completely choked with algae. Both the food and the drinks were thoroughly mediocre and nowhere near the standard of a luxury collection property. Furthermore, safety and service are completely absent. I slipped and injured myself in the shower due to a faulty door that wouldn't close properly. When I called for help, it took the staff 40 minutes just to bring me ice. The absolute worst and most appalling behavior happened on Saturday morning. After breakfast, we returned to find that the property manager had intentionally locked us out of our room. This was a purely manipulative tactic designed to force us down to the office. Once there, they blindsided us with extortionate charges for a room "upgrade" we were never informed would cost extra. To make matters worse, we were explicitly told we could not leave the property until we paid this surprise fee. The managers are obnoxious, and their business practices are an absolute scam. Shame, shame, shame on this resort. Save your money and go anywhere else.

I rarely leave negative reviews, but after our experience in July 2026, I feel it's important to share. We first stayed at Sanctuary Cap Cana in 2021, and it was one of the best vacations we've ever taken. We loved it so much that we couldn't wait to come back. Unfortunately, this visit was nothing like our first. The most upsetting part of our trip was that my Burberry perfume was stolen from our room. I reported it immediately, but absolutely nothing was done. There was no investigation, no follow-up, and no concern shown by management. For a resort that markets itself as a luxury property, this was incredibly disappointing and unacceptable. To make matters worse, we paid nearly double what we paid in 2021, yet the overall experience was significantly worse. The food quality had declined so much that we found ourselves leaving the resort to pay for meals elsewhere. What's the point of paying thousands of dollars for an all-inclusive vacation if you have to spend even more money just to get a decent meal? The entertainment was almost nonexistent. The only daytime activity at the pool was about 30 minutes of water aerobics. Other than that, there was nothing. Even worse, the same Justin Bieber album played on repeat for six straight days with only a few Spanish songs mixed in. It became repetitive and took away from what should have been a fun vacation atmosphere. The resort itself is absolutely beautiful and very clean. The grounds are well maintained, and that hasn't changed. I also want to recognize the amazing pool staff. Felix, Omar, and Luis Mario went above and beyond every single day to make sure guests were taken care of. They were friendly, attentive, and truly the best part of our stay. Unfortunately, the drinks were another disappointment. The liquor being served was clearly bottom-shelf, which is surprising for a resort in this price range. It's heartbreaking because we have such incredible memories from our 2021 trip. We expected the same level of quality, especially after paying so much more, but instead we left feeling disappointed and frustrated. Sanctuary Cap Cana is still a beautiful resort, but beauty alone isn't enough. Between the theft, the lack of response from management, poor food, weak entertainment, and low-quality drinks, it simply isn't worth the premium price anymore. Sadly, this will be our last visit. We will not be returning, and I can no longer recommend this resort to anyone looking for a true luxury all-inclusive experience.