Iberostar Costa Dorada All Inclusive

I can not say enough good things about this resort! The friendliest staff I have ever encountered on a vacation! Our concierge Johancel was top notch and exceeded our expectations. Everything was always clean, big spacious pool, entertainment at night, cooking on the beach during the day, and the food was always hot and fresh with tons of choices!

I've stayed at this hotel several times and have always enjoyed it. My 7-year-old especially loves the Kids Club, which is one of the reasons we keep coming back. Unfortunately, during our current stay, I had a very disappointing experience after adding a second room for family members. The front desk associate told me that the issue was that I booked through IHG instead of Iberostar directly, and I "should have known better" than to use my first name as the primary guest when I already had an existing reservation (and that it didn't matter what was on my email). As I tried to explain that I had provided my family members name as well and show that the email reflected this, he repeatedly interrupted me, rolled his eyes, and even laughed while I was expressing my frustration. I found his behavior dismissive, unprofessional, and disrespectful. When I asked to speak to someone else, he continued laughing at stated that it wouldn't matter and walked away to call his colleague over. The interaction was so unpleasant that I seriously considered checking out early and moving to another hotel. Thankfully, Gabriel stepped in and resolved the issue quickly and professionally. Later, Peter completed our check-in and was incredibly understanding, patient, and courteous. Both Gabriel and Peter changed the direction of what had started as a very negative experience, and I truly appreciate their excellent customer service. Aside from that unfortunate interaction, the rest of the staff has been pretty good and I'll see how the rest of the week goes. The housekeeping team has been consistently warm and attentive, and Jordy at the bar has also been exceptional. I hope management addresses the lack of professionalism and poor customer service displayed by the initial front desk associate, as it was completely out of step with basic standard of hospitality.

My family and I vacationed at Iberostar during July in 2026. Our experience started at the airport where because of the e-ticket we had a horrible experience compiled with the airplane flight delay. However, when we got to the hotel we were greeted by Lucy, our concierge; then that is when our experience changed. Lucy was the brightest star in the hotel. She went above and beyond to make sure we were accommodated right going as far as getting us meds when we fell ill. Would definitely recommend the ambiance and experience that Iberostar has to offer and hope that whoever books a trip there they get to have Lucy as their concierge.