JW Marriott Quito

⭐⭐⭐⭐⭐ We had an incredible stay at JW Marriott and cannot recommend it highly enough. The entire team was warm, professional, and genuinely helpful throughout. The amenities were outstanding — the gym, pool, and the breakfast spread at the restaurant were all excellent. A special shoutout to Juan, the chef at the lounge, and Isaac, the server, who both went above and beyond. Juan took it upon himself to create delicious vegetarian dishes and Isaac was very attentive, it just shows a great culture amongst the hotel staff. A personal highlight: Juan's ahi sauce was one of the best I have ever tasted. When I mentioned this, he kindly printed out the recipe for me — such a generous and memorable touch. This is the kind of hospitality that turns a great stay into an unforgettable one. Highly recommend!

Nice hotel with great staff. Good selection of restaurants & excellent breakfast buffet. We enjoyed the pool, jacuzzi & garden area. Quito old town tour was very interesting & the centre of the earth monument about an hour away. We also did a private tour to Mindo Cloud Forest to feed the wild Hummingbirds from our hands which was wonderful & about 2 hours away - arranged by the hotel reception.

As a hotelier with an extensive luxury hospitality background, I rarely take the time to write reviews unless a team truly delivers something exceptional — and the team at JW Marriott Hotel Quito absolutely did. From the moment I arrived, I felt the difference in service culture. Ysubel at the Front Desk was genuinely outstanding and honestly reminded me of my days with The Ritz-Carlton. Her attention to detail, warmth, professionalism, and natural ability to personalize the guest experience were world-class. She consistently used my name throughout the stay, anticipated needs before I even had to ask, and what impressed me most was how she physically stepped out from behind the desk to personally hand over my room keys and welcome me properly. Those may sound like small details to some, but in luxury hospitality, those details define the entire experience. You can train procedures, but genuine hospitality and emotional intelligence cannot be taught easily — and Ysubel clearly possesses both. Marriott should take very good care of her, otherwise I may have to bring her to the United States and recruit her for my own hotel operations. I also want to recognize Front Desk Manager Luis, who elevated the stay from excellent to truly memorable. From the very first pre-arrival email I received, his communication was polished, proactive, and incredibly attentive. Throughout my visit, he remained fully engaged in ensuring every detail was handled flawlessly. At one point, I needed transportation to visit a local friend, and Luis personally coordinated the hotel vehicle, ensured the driver had the exact address and directions, and handled everything with the kind of precision and ownership you typically only see in top-tier luxury properties. What impressed me most about both Luis and Ysubel was not just professionalism, but genuine pride in service. Their ability to create warmth while maintaining luxury standards is exactly what separates great hotels from unforgettable ones. The property itself is beautiful, but people like Ysubel and Luis are the real reason guests return. Marriott International is very fortunate to have individuals like them representing the JW Marriott brand in Quito. An exceptional stay from beginning to end.