Pyramisa Isis Island Aswan Resort and Spa

A good hotel incorporating a beautiful setting. We found the rooms to be average and the bedding good but not exceptional. Meals were ok, and the Italian restaurant very good with friendly service and authentic food. The cost is appropriate. A good place to stop over.

This is not my first experience with Isis Island Hotel Aswan, and unfortunately the same issues continue to exist. The hotel enjoys a unique and beautiful location on an island in the River Nile, which should make it one of the most attractive destinations in Aswan. However, the service quality does not match the potential of the property. The biggest concern is the Front Office team, whose performance is consistently disappointing. The staff seem to lack the basic principles of hospitality, including professionalism, courtesy, guest care, and problem-solving skills. Interactions often feel unwelcoming and inefficient, leaving guests with a negative impression from the moment they arrive. It is unfortunate to see such a remarkable location let down by poor service standards. With proper training, stronger management oversight, and a greater focus on guest satisfaction, this hotel could offer a much better experience. Until then, I cannot recommend it based on the level of service currently provided.

Five-star reception that is attentive, quick, professional, and full of care... thanks to Cristen (I surely misspelled the name of the Egyptian lady with black hair and infinite kindness), the structure is located on a small island in the middle of the Nile, overlooking the water and connected to the mainland by a careful and timely motorboat service that runs every half hour. Excellent bar service. Breathtaking view from our top-floor room of the Nile and the desert mountains: pure poetry!! I did not like the presence of some signs of wear. It's a pity about the neglect of the structure once used as a mosque, the adjacent green area, and the nearby pool.