Sonesta Cairo Hotel And Casino

We had wonderful stay at Sonesta Cairo. This was our second stay. They have great breakfast Buffet especially at the Patio. Great service, very attentive to the details and how to make it a great relaxing experience for the guests. Chef Ahmed Mady at the Omellet station was wonderful. He prepared wonderful dishes like the photo included. Overall great experience.

This is the strongest version I would post: firm, specific, and hard for management to dismiss. I had a mostly positive 16-day stay, but my final impression of the hotel was seriously affected by an incident involving reception staff. Near the end of my stay, I placed two delivery orders: one for coffee and one for essential medication. I had informed the concierge in advance that I would be receiving deliveries and was given the clear impression that this would not be a problem. I had only ordered delivery on two days during my stay, so this was not an excessive or unreasonable request. When the delivery driver arrived, reception refused to accept the items. According to the driver, a staff member named Magdy Helal said that “the guest in that room causes too many problems” and did not want to receive the order. That comment was not only rude; it was insulting and humiliating. It suggested that I had been an ongoing problem guest, which was both unfair and deeply inappropriate. What made it worse was that this was said about me to a third party, while I was still a paying guest of the hotel, rather than being addressed respectfully and directly with me. When I contacted reception to understand what had happened, the initial response was defensive and focused on claiming they had tried to call me and could not reach me. My phone was working, but even if there had been a communication issue, that would not justify insulting a guest or refusing a delivery that included essential medication. This incident made me feel unwelcome, embarrassed, and extremely uncomfortable. I checked out one day early despite having already paid for the additional night. I was part of a 30-person international delegation staying at the hotel, representing multiple countries, and this experience was very disappointing given the length of my stay and the business our group brought to the property. It is unfortunate because most of my stay had been positive. However, this incident left a very poor final impression. I hope management takes this seriously, reviews what happened, and addresses both the delivery-handling procedure and the way staff speak about guests.

A beautiful hotel with spacious rooms. Buffets for breakfast and dinner are very pleasant. It's a shame the pool closes at 6 PM, but a big thank you to Mohammed El Sebbay and Karim Moustafa for their very friendly welcome at the pool bar.