Pavillon Winter Luxor

This part of the hotel plus the main winter palace will be closing soon reopening next year as a mandarin oriental. I had a prestige suite. Which was large enough but clearly needed a refurb. You share the pool etc with the main hotel. Service is excellent Breakfast is a bit lacking in the Pavillon bit. I got run down care home vibes in the Pavillon I have to say. I wouldn’t hurry to go back even if it were going to be open. There is better in Luxor

Great hotel, beautiful location within walking distance of Luxor temple. The indoor garden and pool shared with the Sofitel are gorgeous. Special mention to the restaurant that is always inside the Sofitel Winter Hotel.

We started our stay at the Pavilion wing of the Sofitel Winter Palace three days ago as a family of three. The problems started on arrival and compounded throughout our stay. We are checking out tomorrow after a frustrating stay. I am not a picky traveler but the issues are unacceptable. The air conditioning in our room was insufficient. While we were here temperatures exceed 35 degrees Celsius daily. We called to have it addressed. The plumbing was remarkably slow. After flushing, the cistern took approximately ten minutes to refill before the toilet could be used again. For a family of three sharing a bathroom, this created an awkward and frankly unacceptable situation for any hotel, let alone one carrying the Sofitel name. The laundry service ruined a pair of my trousers. They were returned with what appeared to be bleach marks or color transfer from another item. They claimed the marks were there until I showed them the photo of me wearing the trousers blemish free the previous day. There was no shower curtain in the bathroom. A minor point in isolation, but part of a pattern. To be fair, the rooms are generously sized, the balcony is pleasant, the location is excellent with Luxor Temple a five-minute walk away, and the swimming pool is a welcome refuge from the heat. But these positives do not make up for basic failures. These are not minor shortcomings. Perhaps we were unlucky. But is that a gamble you want to take during your vacation?