Old Town Hostel Alur

I booked a room with 4 beds through Booking.com. However, upon arrival, I was given a room with 10 beds instead. When I raised this with the receptionist (a girl with glasses), she told me that on the second day I would have to move to another room because a group was coming. I replied that I expected to enjoy the conditions I had paid for. She appeared disoriented and said she would speak with the manager later. The following day, I received a message saying that my reservation had been cancelled, without any prior notice via the booking platform. I went to reception and spoke to another receptionist, who rudely told me that I had "time to find another place" while pointing at his watch. He added that the hostel was full and that I had to leave. When I asked for the complaints book, he told me that "we are in the 21st century" and refused. I then asked to speak to the manager, and after some confusion, I eventually managed to speak to him. However, during our conversation, I received no apology, no explanation for the cancellation, and no attempt to find a reasonable solution. This behaviour is unacceptable, unprofessional, and in breach of consumer rights, as: the service I booked was not delivered as agreed; my reservation was cancelled unilaterally without proper communication; I was denied a formal way to file a complaint; I was treated disrespectfully by the staff. I kindly request that this complaint be formally investigated, and that measures be taken to ensure that Old Town Alur Hostel respects contractual obligations and treats customers fairly in the future.

I booked a room with 4 beds and they gave me a room with 10 beds. I spoke to the receptionist (a girl with glasses), who told me that on the second day I would have to go to another room because a group was coming. to which I replied that I wanted to enjoy what I paid for. and she was very disoriented and lost, she said that later she would talk to the manager. the next day I received a message saying that my reservation had been cancelled. I spoke to another receptionist, without any empathy and rudely replied that I had time to find another place, pointing to her watch. That they were full and I had to go. When I asked for the complaints book, he told me that he didn't have it and that we were in the 21st century. I asked to speak with the manager, he replied that he was in the kitchen (as if I knew who he was and still had to go to to the kitchen just to talk to you). I went to work and no one was there. When I got back to reception, the manager was there, and we talked about everything again. And when I asked why nobody told me, they canceled my reservation and didn't even deign to send me a message, even if it was through the platform where I booked, booking. At any moment I heard an apology. I asked if that was how they treated people and they just stared at me.

Mold in showers, nasty bed mattresses, cold rooms, piece of window missing has been fixed with a piece of tape. Didn't get into rooms in time and they were dirty once we got in. Rude staff. Please just spend the extra buck to go litetally anywhere else. Oh and our window glass just fell off the frame and they made us pay for it aswell. Really really disappointed. And the description of the place is a lie it is nowhere near being modern in any way.