TUNTURI

I am compelled to warn potential guests about the unethical management of Santa's Hotel Tunturi. My wife, 8 weeks pregnant, experienced a serious medical emergency (vaginal bleeding) and was issued a strict 'NOT FIT TO FLY' certificate by a State Hospital. We contacted the hotel immediately. A manager named Antti responded in writing, leading us to believe they would cooperate if we initiated the process through our booking provider. However, this was a deceptive stalling tactic. Once the request was officially made due to Medical Force Majeure, the hotel management flatly refused any refund or solution, choosing to profit from a medical crisis instead of showing basic human empathy. It is disgraceful for a hotel to ignore official medical documentation and EU consumer safety principles. If you are looking for a place that values its guests' safety and acts with integrity, stay away from this hotel. Their greed outweighs their humanity.

Room had a good outlook, and overall location quite good. Bedding comfortable. Major disappointment in breakfast - not only did we have to go to another building and try to find it, the food was very very very average and disappointing. Staff didn't seem to care but perhaps it was beyond their control. The meals however in the main building was good and they catered well for dietaries. Shame this wasn't the case with breakfast. Customer service wasn't great throughout our stay.

I spent three days in this hotel between the end of February and early March. Surely the structure is not the newest but our accommodation, superior room, was more than discreet. Located in the main body of the hotel, very spacious, with a large sofa and a terrace. Great wifi signal. Breakfast and dinner were served in another building within walking distance, choice and quality of food in my opinion more than decent. The staff was friendly and friendly. Only drawback, our rooms were never cleaned during our stay.