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Reviews from Guests

2.0/5

tripadvisor

66

Reviews

from real guests

313philc

1

/

5

My wife and I arrived in the afternoon of 14th May 2018 and paid cash for a 4 night stay. We thought the property was very run down and not clean. The first floor room allocated to us was tiny with a small window overlooking a tiled roof. We decided not to stay, expecting to forgo the cost of one night however the lady proprietor stubbornly refused to refund any money and kept hold of our receipt. We were understandably insistent on getting the 3 nights refund we were entitled to. The lady proprietor lost her temper and threw our bags onto the street and then assaulted me (we are both in our 60’s). It got worse. She then proceeded to follow us as we walked to the nearby accommodation we had arranged. Her behaviour was frightening so we resorted to stopping a police car and reporting the incident. (If you want to verify this you can contact the national police office Menton on 0493286600 or I shall be happy to provide more details). Despite the woman inventing all sorts of malicious accusations against us, the police were very helpful and even escorted her back to the Hotel du Musee to retrieve our receipt. The site we made our booking with were extremely helpful and did a brilliant job in eventually obtaining the refund we were entitled to. Lessons learned. 1) If you are paying cash, ask to look at the room before you pay. 2) Avoid the Hotel du Musee.

137cedricv

5

/

5

Stayed 2 nights in this hotel. When I arrived, Jessica was realy friendly. She and her husband Jerome offert me a cup of tea and had some small talk with me. I felt welcome immidiatly. Jessica even said she was gonna make some food for me and she did! Thanks again! I stayed in a single room. The room was okay and clean. Had everything I need. Tip for Jessica & Jerome: change the carpet in the halls. Overall I had a really good stay in a excellent location. Would recommend and visit again! Thank you Jessica & Jerome!

356sergejs

3

/

5

I stayed in family room with en suite bathroom for one night. Beds and bathroom were clean but very, very basic. The hotel is right in the center. So for budget I believe this is one of best options. Brekfast was standard with croissants and very reasonably priced.

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