Hotel Altair

Worst hostel i have ever visited. It smells horrible and the staff was even worse. The only good thing is the location but it is not worth it. Not recomendable at all. Find another place for your safety

As soon as I walked into the hostel there was an overpowering stench of urine and drains. It was only later that night that I saw the culprit a feral cat in the boiler room by the door next to our room. There was human faeces on the pipes next to the loo in the bathroom and even more to my dismay there were brown smudges on the wall next to our bed that also resembled faeces. It was the type of place you would see Gordon Ramsey visiting on hotel nightmares. One of my friends rooms didn’t even have a loo and when I looked out the window in our room I saw that a previous resident had actually disposed of there unclean undergarments onto the terrace just below. When the receptionist showed us our room it was unclear which beds were ours as the bedsheets looked used and unclean. Despite sending an email just before requesting that all three beds were in the same room which was assured was fine when we got there they said they were full and couldn’t do that and even more inferred that we were lying. All further correspondence with the hostel on their part has been in capital letters I really strongly advice that no one stays here I think even a homeless person would prefer to stay on the streets. We attempted to enter the neighbouring park but to our dismay it was locked. We ended up checking out early and staying in a hote down the road (Best Western So’co) which I would strongly recommend at only 20 euros more a night!!!

Where do I start firstly , the staff working there are very impolite and should not be working in customer service. I overheard numerous heated arguments not only between our group but also between staff and other residents. Secondly the stair case smells of piss , and the cleanliness of the rooms is appalling as we found rotten vegetables on top of the lockers. There is only ever hot water early in the morning, it is advertised as having a kitchen yet has no oven , very little kitchen utensils including 3 forks. The light fitting on our room also fell on my head , smashing and potentially almost giving me concussion. When we explained to the staff we got a simple “okay I see” and had to ask for a hover so that the peices of glass could be cleaned up.No apology was given and it was made out to be our fault.I have stayed in so many hostels , this has been the worst ever , I would never stay here again or recommend to anyone.