There's a difference between a good experience in a hotel and a truly memorable one. And that difference, when you've already got something good to begin with, is in the detail. I really liked this hotel. It's in a great position and the rooms are a proper size, with a fantastic view, and in mine, the bed was really comfortable. Now this sounds like a series of niggles, but the towels were clearly old and had seen better days. Likewise, poor location of plug sockets in the room. Light bulb missing in the bathroom, and no toiletries other than a squeezy soap bottle. And beaten-up looking coat hangers in the wardrobe. I know it's Beaulieu (v. posh for those who don't know it) but when you're paying north of 200 quid for a room, getting some simple details right would guarantee a memorable (and repeatable) experience.
