Hotel Montmorency

The hotel consists of two parts: the four-star chateau and the three-star Hotel Montmorency. The latter is located in a small, low-rise building across the street. We booked a room at the hotel. The hotel’s location is perfect: the chateau’s terrace overlooks the castle, and it’s fantastic to sit there whether in the evening or during the day. The castle entrance is 50 meters from the hotel. The three-star hotel leaves much to be desired: the rooms are very small—my daughters were presumably given the smallest room in the hotel; they couldn’t even open a suitcase because the space next to the bed was so narrow—and the cleanliness is questionable. The room wasn’t ready at 3:00 p.m.; we saw the housekeepers toss the freshly made pillows and blankets onto the dirty carpet. The common hallway is very narrow, and the staircase leading to the upstairs rooms is so narrow that it’s barely possible to carry suitcases up it. The room design is quite dated, reminiscent of the ’80s; the air conditioner is old and noisy, so we preferred to open the window. The bathroom was clean and spacious. The staff was friendly and helpful, and the drinks we ordered were fine. Breakfast was served on the château’s terrace; it wasn’t a buffet, but rather portions were served individually, though we didn’t go hungry. We ordered soft-boiled eggs, but they weren’t brought out during the half hour we spent having breakfast. Parking is available in the hotel’s own parking lot, which is easily accessible, and the fee is reasonable. The hotel has a pool and balneotherapy services, but we didn’t try them. I should add that even the much more expensive hotels located inside the castle didn’t receive higher ratings than this one, but in terms of value for money, this hotel is only worth the price if you take into account how close it is to the Carcassonne Castle. The cramped room, the outdated and worn-out furnishings, and the hotel’s lack of cleanliness detracted from the experience. If you’re not staying here for a long time, it’s obviously bearable, but honestly, for nearly 200 euros per room, I expected much more.

Excellent hotel with convenient parking, nestled in a well-kept and lush park; the enviable location, right next to the fortified city, makes it truly unique! Our room was quite spacious and very clean, the breakfast room very large with a terrace overlooking the castle, welcoming and with a good selection of dishes; highly recommended if you go to visit Carcassonne!

Very clean however the rooms are not as nice as they seem in the photos. Wallpaper was peeling and it lacked basic amenities, no fridge or kettle etc. Staff are lovely but the room brought down the experience massively. The WiFi also did not work for us in the room, only in the lobby.