Adonis Hotel Strasbourg

Catastrophic, team not level, you dirty...

The room was so far fine, only 1 (large) duvet for 2 people is not pleasant if you are not used to it. Rooms are offered as sound insulated but you can hear everything. Worst of all, but the night porter insisted that I hand over my credit card.Then he wrote down all the details on a note.Afterwards I received the card back. I can't. This is highly sensitive data. I had to lock the card and buy a new one. I've been to a lot of hotels before but this has never happened to me. After all, he copied my passport and that must be enough as security. I'm supposed to have confidence that the porter won't misuse my data. This is irresponsible of the hotel. No more Adonis.

I booked this hotel as the last stop of our family trip – with my husband and daughter, who has had severe asthma since she was two years old and has already been through several hospital stays. I myself was in early pregnancy. Already on the way to the hotel I read reviews explicitly warning of a certain basement room – because of mold, humidity and strong musty smell. Therefore, on arrival at the reception I said directly that we definitely do not want this basement room. The receptionist explained that no other room was available and advised us to “take a look”. As soon as we were downstairs in the elevator, a damp, musty smell came our way. The room was in a catastrophic state: peeling paint, damp walls, visible water damage, stuffy air. For me as a pregnant woman and for my daughter with asthma, this was absolutely unacceptable. I approached the staff member again, describing the health situation, but she just said there was nothing she could do, she did not know the room, we should contact the boss. A solution was not offered – just the hint that we could check out. This meant that in the middle of the night, half an hour before midnight, after a seven-hour drive, we suddenly found ourselves without accommodation and desperately had to look for another hotel to even book in time for the same night. Particularly disappointing: It was not cheap accommodation, but a room for more than 110 euros per night – just for sleeping after a long drive. For this price I expect cleanliness, safety and at least minimal consideration. I reported the incident that night via the booking portal and submitted photos. According to the portal, the complaint was forwarded to the hotel. To this day – almost three weeks later – no reaction, no apology, no refund. This behavior is irresponsible and disrespectful to guests, especially families with health-impaired children. The conditions in the basement room are simply not sustainable, and it is incomprehensible that such a room should be rented out at all. For me it's clear: This hotel is a health imposition. I strongly advise against booking here – especially if children or people with respiratory diseases are travelling with you.