Sofitel Strasbourg Grande Ile Hotel

We stayed two nights in June during heat wave. Best thing about this hotel is location. Near to Cathedral. Central. Beyond that, it is difficult to understand a five-star rating. Rooms are somewhat outdated. Air conditioning did not cool room during heat wave. Bath with shower combo unsafe for many guests. No grab bar at all to enter and exit deep tub. Two elevators which hold only four persons. One was out of order during our stay. Brasserie understaffed and getting a cup of coffee in the morning was not simple. Cleanliness mixed. Rooms have minibar, not fridge space. Credit card deposit required for “bar” to be unlocked. No space for anything guest might wish to refrigerate.

We stayed 2 nights in a Junior Suite at the Sofitel Strasbourg during the heatwave weekend. Unfortunately, our experience was greatly diminished by the stifling heat that prevailed in the suite. We fully understand that the outside temperatures were exceptional. However, it is unacceptable for an establishment of this standing and at this price level not to have an air conditioning system capable of ensuring minimal comfort for its clients. The hotel emphasizes an ecological approach, which is quite commendable. However, in our case, this mainly gave the impression of serving as a justification for aging facilities that are no longer suitable for heat waves. At this rate, we expected amenities that matched the advertised services. To illustrate the situation, we were offered... a fan. In a Sofitel hotel, in a Junior Suite, during a heatwave, the irony of the situation did not escape us. On the second night, we were also offered to change rooms. I declined this offer, as everything suggested that the problem concerned the entire establishment and not just our room. On the other hand, we want to highlight the extraordinary quality of the staff, both at the reception and in the restaurant and bar. All the people we interacted with demonstrated exemplary professionalism, great kindness, and genuine empathy. We felt that they were almost as sorry as we were about the situation, but they simply had no concrete solution to remedy it. This is therefore particularly frustrating: an impeccable staff that does everything possible to satisfy customers, but facilities that do not meet the standards and prices charged. Spending two nights in an overheated suite greatly spoiled our stay. We leave with the feeling of having paid a premium price for a level of comfort that unfortunately does not meet the standards one is entitled to expect from a Sofitel.

We are a Spanish group that stayed for 3 nights at the hotel, we were served dinners in some rooms, and we had AMO as our waiter who served us extraordinarily well, with great care and attention, and he tried to satisfy all the group's requests, always solving everything. We were very, very happy with it. It is clear that he is a very good waiter and a person who is attentive and very helpful. A 10 for AMO.