Sofitel Vieux Port

Very beautiful hotel with a magnificent view of the Old Port of Marseille, but the stay was ruined by the checkout: 1/2 hour lost in a fruitless discussion to finally obtain respect for the terms of my reservation. A very bad experience.

We stayed at Sofitel Marseille Vieux-Port for a few days in July and had a wonderful experience from start to finish. The hotel is in a fantastic location overlooking the Old Port, and simply sitting on the terrace in the evening with a drink while watching the boats come and go became one of the highlights of our stay. The atmosphere was relaxed and quintessentially Marseille. Our room was spotless, comfortable, and very well maintained. Every member of staff we interacted with was warm, welcoming, and genuinely helpful. What stood out most was that everyone acknowledged us with a smile, whether it was at reception, housekeeping, or in the restaurant—it made the hotel feel genuinely hospitable rather than simply professional. Breakfast was also excellent, with a wide selection of fresh products and beautiful views over the harbour to start the day. Overall, this was exactly the kind of stay you hope for: comfortable, effortless, and memorable. We would happily return the next time we’re in Marseille.

The only positive point is the superb view of the old port. However, the hotel is quite far on foot. The rooms are outdated and no longer meet the expected standards of a Sofitel. No balcony, dirty windows. No pool; there would be a possibility to use the one at the adjacent Novotel, but the front desk did not inform us!! We learned about it by chance on the last morning while leaving, and of course, not from the front desk. The breakfast is not satisfactory; the "sweet and savory small dishes" offered are of very poor quality, with no interest. This is not the first hotel we would recommend in Marseille.