L'Hotel Particulier

Admittedly we were a little anxious before we arrived at this hotel based of the last few reviews but how wrong we were - we loved it and would recommend. It seems they have a new team at the hotel now and they've turned it around. Geraldine, Pascal and team were just wonderful...so personal, helpful and provided impeccable service, ideas for places to go / eat and wonderful drinks & food at the hotel. We found it like having our own mansion in Arles with staff. Very quiet and relaxing yet in the middle of the old quarter. If you're looking for a ritzy, modern, large hotel with kids club etc then this is not for you. It's a small, boutique hotel for adults and we found it very chic indeed. Sitting by the pool area out back was so relaxing and the breakfast was simple but beautiful, fresh ingredients and all served with finesse and thought. Drinks by the pool were also enjoyable. Plenty of good restaurants to walk to close by too. Our room on the top floor was very large with plenty of space and storage. The bed, pillows etc were extremely comfortable. The bathroom was adequate but a little tired /dated but it didn't really matter as it worked perfectly fine / clean and when you factor in everything else about this hotel then you soon forget about it. Would definitely stay here again if visiting Arles. Thank you to all the team for making our stay so enjoyable.

Hotel advertised with 5 stars but does not have the corresponding services. The reception is miserable, with someone who even to the car will pick up the luggage and does not communicate with the customers. Bad environment. The hotel room is very uncomfortable. The shower has no pressure and finally the breakfast is very weak. It would be a good 3-star hotel.

Nice place, very central and very quiet. Friendly staff, but the impression is that it has changed hands several times, and that the intentions of the first managers have been lost over time. Ants in the room, which is not put back in the afternoon (typical of the 5 stars) breakfast with pigeons on bread.... , breakfast that costs 30 euros but if you order an omelet they charge another 10 euros but without saying it before, you find it on the bill. In short, the 5 stars for me just do not deserve them.