Citotel Hotel De France

How can one be so unpleasant when one is the owner of a family hotel? Upon arrival on Wednesday, a charming and smiling lady welcomed us, but unfortunately, afterward, we only saw her son: a young man who completely ignores his guests, constantly maintaining a distant attitude, having no kindness, as casual as possible, devoid of manners (he seems to ignore hello and good evening, basic words, it seems to me!!!). When leaving on Saturday, huddled behind his counter in the hotel entrance, he did not deign to greet us even though we had stayed several days in his hotel.

Very unpleasant manager who doesn't want to be there and makes it quite clear. Doesn't want to bother finding our loyalty account because "I have an establishment to manage." Unfriendly, slams the door in our faces while we are loading our things into the car, walks around with his dog in his arms near the buffet, mold in the shower even though we were supposedly upgraded according to the gentleman. Too bad about the negative review because his mom seems friendlier than him.

Well-renovated hotel, comfortable room, excellent breakfast. Point to improve urgently: the welcome at the reception: empathy, smile, and service