We arrived in heatwave - the Receptionist was cold.
Our room was an oven, full sun, thin curtain, no fan, no AC, we requested a fan. We waited. I went to reception, met owner, I explained only thin curtain, terrible heat, he shrugged, “it’s Brittany we don’t get this heat, it’s hot you just open the window”, I pointed out full sun, he shrugged.
2 nights later we discovered by accident there has been an electronic shutter all the time, no-one told us!
At checkout they were unsympathetic, tried to double charge us for a meal & owner denied we were not told about the shutter, shouted that we were the worst guests of the year. He got his customer service lessons from Basil Faulty!
