Inter-Hotel Costieres

Avoid. €100 deposit withheld based on an alleged smell of tobacco mentioned only verbally at the time of departure. No written report, no invoice, no justification, no evidence presented despite several requests. Photos may have existed, but we were denied access to them. No verifiable information has been communicated. The lack of transparency in the management of the deposit is total. The staff encountered showed a clear lack of professionalism and training: confusing communication, refusal to respond clearly to requests for justifications, and refusal to provide a contact for management or customer service. Only the reception's email address was provided to me. A way of handling complaints that seriously raises questions about the true willingness to address customer grievances. When an establishment decides to retain a €100 deposit, the least one can do is to be able to provide clear explanations, supporting documents, and verifiable evidence immediately. The handling of this situation unfortunately gives the impression of a lack of staff training.

Room 108 taken for the night in transit and unfortunately paid before room viewing. Room size a cheek next to and in front of the double bed 160 cm wide are 50 cm place Suitcase can only be opened in or on the bed, shower incl. toilet and mini sink about 1 time 1 meter🤣 Room temperature about 15 degrees in the morning then heated to 20 degrees Carpet flooring naturally soiled with stains Subtenants live safely in the carpet for free until they starve because the breakfast at 9 o'clock probably already had other customers and was only rolled up by a broken baguette dried egg dishes dried tost ham .....I would not eat as self-protection . Had still considered if I should photograph the half mouldy orange, but then put it down so that surely the boss herself who saw and removed it. Paid for 1 night 93 euros wanted to book on Booking com for 90euro but the employee says he makes a good price and then suddenly 93 became 😂 I take the trouble to write this as for the next one who hopefully doesn't walk into this hotel trap the way we do.

photographs on the site or on tripadvasor or booking that do not correspond to the hotel: color, equipment (sconces, headboards for example), room size Medium cleanliness and random cleaning between two days (single set of towels replaced out of two, shower exit floor mat missing, toiletries started, floor not cleaned The bathroom in poor condition: no bungalow in the sink and rusty edge, chipped shelf, no shower door replaced by a rod and a shower curtain, toilet completely scaled and big brown trace on the flushing Television 30 cm and news channels only One electrical outlet working and the other under the TV! the worst bedding 80 cm beds for adults and blankets with inappropriate size and frayed and dirty very loud ventilation noise all afternoon (no rest possible), then no air conditioning or anything during the night, muffling- not to mention noise in the hotel because the sound insulation is non-existent Breakfast announced on the Internet from 5:00 am and by the Welcoming on our arrival but on the day of our departure at 5:20 am we show up and the night watchman announces that it is 6:00 am. he provided us with enough lunch so that we can leave without too much delay (and if we had had an important appointment? In short a very bad Hotel and a bad experience