MERCURE CITY CENTRE

Hotel unworthy of the Mercure brand An inconvenience every day Day 1 Clogged toilet Day 2 Water leak in the toilet Day 3 Elevator out of order Housekeeping is not done every day, supposedly to help a cause where the hotel donates 5.00 euros per room, but in the end, it is at the guest's expense and not an effort by the hotel A smell of disinfectant when you enter the room, even after 3 days For access to the shower, the opening is 50 to 60 cm with a step Not recommended for elderly people The only advantage is that this hotel is in the city center and is equipped with good air conditioning The staff is really pleasant

On the positive side: the hotel is centrally situated and close to a public parking. One receptionist was amazingly friendly and helpful. On the negative side: The rest of the reception staff gave the impression that you offended them personally when asking for assistance. My husband was looking for some black tea for the room one evening - not possible as the tea had “been hidden by the house keeping” (we were happy we did not miss toilet paper 🫪). The room was small and despite an “upgrade” it was the same size as the one we had reserved. The separate toilet was ridiculously small … you had to back in, and my husband could barely manage to have his legs there. At the same time the most horrible and hard toilet paper was provided. Towels were so thin and used that you could hardly dry yourself after a shower … and we were only provided one set of towels. The “fridge” did not cool at all - might as well not have been there. The safe was so used that it was difficult to punch in the code. On the last day we decided to have breakfast at the hotel out of convenience … but that was way below the standard expected at Mercure hotel ! No vegetables, half-dead fruits, barely any nuts or seeds … but lots of sweet choices ! No plant based milk … unless you asked for it, then it was available. As a vegetarian it was a horrible breakfast. Considering the high price we paid, and the fact that we are loyal Accor clients for many years now, we were very disappointed and will absolutely not come back next time we visit Annecy.

I traveled for over 3 weeks through Europe. Out of 12 hotels I stayed in 5 of them were part of the All Accor group. I was horrified at the poor standard of the properties and in some cases the rudeness of staff. I stayed 2 nights in the Mecure Annecy Centre and to say I was appalled at the condition of a premier room is an understatement. It is described as having a balcony and chairS (plural) and table so we can enjoy drinks or breakfast there. There was only 1 chair and a table folded up and for good reason as you couldn’t possibly get 2 people on there to eat or have drinks. The separate toilet was so small you had to back into it and then open the door in order to turn around to flush it. The walls of the toilet were covered in brown stains and the light switch had to be continuously flicked to get it to come on. There is also supposed to be a business desk! There was a tiny table and vinyl covered chair which was peeling and black bits of vinyl came off on anything that touched it. The safe was not secured to anything so someone could just walk off with the safe. The entire room was dingy and dirty. I am seriously unhappy. I paid over £400 and then wasted 2000 reward points. My friends who were travelling with us experienced even worse issues with their room. We messaged the hotel and All Accor but have heard nothing. The one redeeming feature of this hotel was the reception staff. Other than that the entire stay was a total waste of money. I have stayed in cleaner and more spacious Ibis budget hotels.