Mercure Annecy Sud

We had an excellent stay at this hotel. The staff is lovely and takes great care of its guests. Everything is done to ensure your stay goes as well as possible. The pool is very pleasant and the SPA is top-notch, especially before getting back on the road. Our room with a garden view was great.

A nightmare! Except for the breakfast staff, the receptionists are haughty and impolite. 4-star room?? Plastic cups… for coffee!! One bathrobe for 2… In short, I had booked a jacuzzi room, I find out an hour after checking in at 7 PM the day before my arrival that the room was no longer available!!! In short, a small commercial gesture, but it really isn't done, especially since they tell me they've had water damage for 3 days…

Frequent travelers to Europe will know how rare a good a/c in Europe is. Either it barely cools or is only allowed to be used in July and August or the thermostat is so needlessly complicated it needs an instructional manual. Often it’s argued that it’s for the sake of being green yet these same hotels will blast the heat in the winter. That doesn’t use electricity? Oh well, cultural differences and all that… Having just stayed at a hotel without a/c during a heatwave we felt like we had returned to civilization. The room had a mini-fridge. The room was spacious. The carpet and furniture were in very good condition, perhaps new. There was plenty of parking, which was free. Our Privilege room had a complimentary bottle of Coke, still water, apricot juice and grapefruit juice in the min-fridge. There was a water filtration unit in the corridor that dispensed cool water. The bartender was very nice about obliging our request for a glass of ice. There were a myriad of prepared food choices available for purchase in the lobby. We love this feature of many Accor hotels. There were also many choices of ice cream novelties available for purchase. So many amenities present to ensure a very comfortable stay. However, housekeeping fell short. The interior of the mini-fridge needed a quick wipe-down. However, far more egregious was the disgusting state of the toilet. The entire bottom of the bowl was covered in a thick layer of a brown substance we decided was an algae. We had seen some brownish algae in toilet bowls in public washrooms on a rare occasion. We’ve stayed in many Accor properties in various countries and know that they’re a bit quirky when updating properties. For example, last month we stayed at the Fairmont Jasper Lodge in Canada. Our cabin was completely updated but the baseboards and bathroom door weren’t replaced or painted. They were chipped and dirty. So we chalked it up to an old decrepit toilet. To our horror, we noticed pieces of brown matter detaching and floating to the surface. We then realized it wasn’t fungus but it was fecal matter. It was too late in the evening to request housekeeping. We took a cup, filled it with warm soapy water and poured it in the toilet. After setting for a couple of hours the fecal matter was loosened and most of it was able to be flushed out. I am a very frequent traveler and this is the filthiest bathroom I’ve ever encountered traveling the world. All the amenities on offer at this fantastic hotel could not compensate for this disgusting experience.