Our stay at Pierre & Vacances Atria-Croisette in Avoriaz was disappointing because of the sauna policy and the attitude of the reception staff. The sauna costs €6 per person, which is fine, but the reception never informed us that it has to be booked in advance. Because of this, we were only able to get a reservation on the very last day of our holiday.
Had we been told about the booking system at check-in, we would have planned accordingly and used it earlier. Unfortunately, the reception staff was not helpful at all. When we asked about availability, they responded in a dismissive and unfriendly way in French and made no effort to help us find a solution or an earlier time slot.
Overall, very poor communication and disappointing service for a property of this level.