Auberge de Letraz

3.0 / 5

•

921, route d'Albertville, 74320

Reviews from Guests

3.0/5

225

Reviews

from real guests

614fabienneh

Very disappointed we spent 2 days for the WE of the ascent it is not worth a 4 * we arrived nobody at the reception a person finally came and told us that the team was laying. Room 1 floor without elevator my daughter is 6 months pregnant nobody to help her carry her suitcase room with mezzanine very small no explanation to use the ladder - no closure on the toilet door - bathroom open and the shower door was not waterproof so the pompom we were on the deckchairs we had to wait to have the drinks menu and 1 hour later we left otherwise we stayed dry on the deckchair null breakfast a coffee machine for the whole hotel so the queue as in a cafeteria and buffet worthy of a hotel 2* see 1* at this request how they had their 4* really DOWN - For info 850 € 2 nights with breakfasts! To avoid!!!

mwbjenn

This hotel is right on the lake with the mountains beyond. A room with a lake view is worth the extra cost as it is beautiful to wake up to. We hired bikes for our five day stay and cycled the 3 km into Annecy most days on excellent cycle paths. The hotel itself was tired and old fashioned. With its position it could be magnificent, but it is not. The family and staff, although friendly, provided poor service and had odd, old fashioned rules. Wifi, although free, requires a special ticket with separate login and password for each device, which expires each day, as though it is some valuable commodity! Pool towels are locked away and guarded by reception. When we asked for drinks by the pool, we were told that we had to have them away from the pool, presumably in case of broken glass. Perhaps plastic glasses would be an obvious solution. Air con is the clear comfort that is sorely missing. We were there in 32-35 degree heat, and none of the hotel was air conditioned. Breakfast was a buffet which was nice, but service was very poor. Frequently we would we waiting 20 or 25 minutes for any staff to materialise and take tea/coffee orders. When we checked out, someone was waiting behind me for 10 minutes to be served. A second senior staff member was working in the office, looked at the waiting customer and did nothing! A little basic refresher in customer service may be useful I think! With some investment and a business brain directing things, this hotel could be amazing, but it has a long way to go and requires the current family owner/managers to step aside. Such a wasted opportunity.

484jessk

The only thing this hotel has going for it is the wonderful terrace off the rooms with a lake view. The rooms were dark and damp and well overdue for refurbishment. The breakfast was simple but delicious, however you can get delicious French pastries anywhere. The restaurant looked busy but we gave it a skip as the smell wasn’t very inviting and we struggled with the language barrier. Plenty of other options available so give this one a miss.

Facilities Details

Pool

Free Parking

Free Wifi

Spa

Fitness Center

Lockers

Garden

Baggage Storage

24-Hour Front Desk

Smoke-free property

Elevator

Terrace

Bicycle Rental

Business Center

Concierge Service

Pool

Free Parking

Free Wifi

Spa

Fitness Center

Lockers

Garden

Baggage Storage

24-Hour Front Desk

Smoke-free property

Elevator

Terrace

Bicycle Rental

Business Center

Concierge Service

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5 Available Room Types

Suite, 1 Queen Bed with Sofa bed, Lake View

Suite, 1 Queen Bed with Sofa bed, Lake View

Heating

Non-smoking

Sleep comfort items

Electric Kettle

Satellite Channels

Soundproof

Pets allowed in room

Blackout curtains

Minibar

Bathtub or Shower

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Telephone

Desk

Toiletries

Extra Long Beds (> 6.5 ft)

Towels

Slippers

Bathrobes

Hair dryer

Air Conditioning

Clothes Rack

Room service [24-hour]

Daily newspaper

Junior suite, côté village

Heating

Non-smoking

Sleep comfort items

Electric Kettle

Satellite Channels

Soundproof

Pets allowed in room

Blackout curtains

Minibar

Bathtub or Shower

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Telephone

Desk

Toiletries

Extra Long Beds (> 6.5 ft)

Towels

Slippers

Private bathroom

Bathrobes

Hair dryer

Air Conditioning

Clothes Rack

Room service [24-hour]

Daily newspaper

Junior Suite, Lake View

Heating

Non-smoking

Sleep comfort items

Electric Kettle

Satellite Channels

Soundproof

Pets allowed in room

Blackout curtains

Minibar

Bathtub or Shower

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Telephone

Desk

Toiletries

Extra Long Beds (> 6.5 ft)

Towels

Slippers

Private bathroom

Bathrobes

Hair dryer

Air Conditioning

Clothes Rack

Room service [24-hour]

Daily newspaper

Room, Lake View

Heating

Non-smoking

Sleep comfort items

Electric Kettle

Satellite Channels

Soundproof

Pets allowed in room

Blackout curtains

Minibar

Bathtub or Shower

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Telephone

Desk

Toiletries

Extra Long Beds (> 6.5 ft)

Towels

Slippers

Private bathroom

Bathrobes

Hair dryer

Air Conditioning

Clothes Rack

Room service [24-hour]

Daily newspaper

Chambre, côté village

Heating

Non-smoking

Sleep comfort items

Electric Kettle

Satellite Channels

Soundproof

Pets allowed in room

Blackout curtains

Minibar

Bathtub or Shower

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Telephone

Desk

Toiletries

Extra Long Beds (> 6.5 ft)

Towels

Slippers

Bathrobes

Entire unit wheelchair accessible

Hair dryer

Air Conditioning

Clothes Rack

Room service [24-hour]

Daily newspaper

Facilities Details

Pool and Spa

Spa

Fitness Center

Parking and Transportation

Free Parking

Bicycle Rental

Front Desk Services

Lockers

Baggage Storage

24-Hour Front Desk

Concierge Service

Entertainment and Family Services

Smoke-free property

Business Facilities

Business Center

Common Areas

Terrace

Internet Access in public areas

Free Wifi

Miscellaneous

Pool

Garden

Elevator