Les Alizes

A somewhat outdated hotel that has just been taken over. In the process of modernization. The staff is extremely attentive and friendly.

Ideal location near the airport and yet very quiet. Cleanliness and comfortable bedding. Very friendly welcome.

In over 30 years of travelling extensively for business, this is without a doubt the worst example of customer service I have EVER seen! Absolutely disgusting behaviour from all three of the management team. Lying, dishonesty and extremely offensive language. I booked 27 July for a one night stay on 17 August 2025. During booking I signalled that I wished to arrive between 10 and 11am. Within a few hours of booking, I received two messages from the hotel via Booking.com’s messaging system. The first message simply said “Request approved”, the second said “Check-in time • Approved. We are pleased to let you know that the accommodation has confirmed they will be able to arrange this for you. There will be no extra charge for this request.” So far, so good. Upon arrival at the hotel, the manager looked at me as if I was insane trying to check in at that time. He said rooms were only available at 2.30pm. I showed him the message I had received approving my request. He claimed he never sent it. This is a lie. Someone at the hotel MUST have approved the request to trigger the message from Booking.com and then must have taken the time to send a manual message saying the request had been approved. I naturally tried to reason with him hoping an exception could be made. At this point his partner suddenly intervened, coming from another room and not even understanding what I was talking about, to angrily tell me that they had no rooms available. At one point she offensively asked me (in broken French with a strong Philippine accent) “what language do you need to be told in?” The manager then suddenly shows me the Booking.com property messaging platform to show me a message he had sent me at 8.30am that morning (whilst I was in the aeroplane) and that I had not yet seen, telling me that I could only check in at 2.30pm. What he failed to do was hide the previous messages to me, including the “request approved” message! Outright lying to me! Next his sister intervenes, admittedly calmly at first, however still rudely interrupting my explanation to ask “Are you going to let me speak? Can you do that?” She tried to tell me that the messages from Booking.com were automated and that they had not approved my early arrival. Again lying to my face! At this point I gave up and went to find a coffee shop and wait four hours for my room. My polite request of perhaps being able to wait in the hotel’s restaurant and take a coffee there being rudely refused. Limoges airport, having no other flights that day was now closed. I did manage to find a vending machine so sat outside the airport to wait. Whilst waiting I happened to look on Cit’Hotel’s website and saw that it clearly states (for les Alizés hotel) check in from 12 midday. I patiently waited until midday and went back to the hotel to enquire if a room might now be available. The hotel door was locked, the reception empty. I walked around the hotel and found the Filipino lady preparing a room. She angrily told me to follow her to find her partner. She offensively announced that “he’s back and still wants a room early!”. At this point the manager lost his composure completely and accused me of harassment! His sister arrived a few moments later and did the same, threatening me with calling the police if I didn’t leave immediately. I requested a refund to which I was rudely told “no - take it up with Booking.com”. I left at this point explaining to the three managers that this was terrible customer service. Although I speak French fluently (all of these previous exchanges were in French) I sometimes make slight grammatical errors, especially when upset or angered. I inadvertently used the informal “tu” (you) instead of the formal “vous” to which the sister manager rudely demanded that I use “vous”. Demanding respect from me even though I was shown none at any point of my brief stay in the establishment. I then took a taxi to Limoges centre, booked into the fantastic Ibis Limoges Centre, where I was treated perfectly, with respect and professionalism. It was even cheaper than Les Alizés. I have requested a refund via Booking.com but have yet to hear back from the hotel. Altogether an absolutely disgusting experience at Les Alizés and I strongly recommend anyone thinking of staying there should go somewhere, ANYWHERE, else!