Chalet Eterlou

Helpful and discreet manager. Beautiful location, close to hiking and Briancon for more urban activities (cinema, bowling, treetop adventure, etc.). Very good bedding. Pleasant apartment. Car park .

We discovered on arrival at 13.00 that we could not book in or leave our bags in a safe place, as there were no staff and the reception was closed until 17.00. We returned later to discover over 30 odd bags queued up outside, with people waiting to check in, and the shutters down. The receptionist issued us with an "inventory" which we were to fill in and return. It was almost impossible to understand, the translation was so poor. Rather than provide an inventory you are required to count the number of plug sockets, lights, switches, plates etc, and also assess whether they needed replacing or fixing. It was the strangest set up i've ever encountered. We spoke to the receptionist who I believe has created the document to her best ability and she couldn't see why we did not want to spend the next two hours grading the condition of the ceilings, walls, skirting, floors of every room, and locating and documenting the condition of every item within the flat. Basically doing her job. There was difficulty communicating with the language barrier, but it was clear she was irritated and not best pleased. We decided to simply note and photograph any obvious damage, scratches, rather than waste any more time. The two bedroom apartment is supposed to sleep 6, two on the sofa bed. However if you open up the sofa bed you would have no room to move around the dining table, pushing it into the standing space required for the kitchen and to get into and out of the bedrooms. There is no additional storage for anyone sleeping on the sofa bed, and as stated in other posts the second bedroom's wardrobe in only partial accessible due to the bunk bed being less than a foot from it. There would be no space for cases belongings etc. In addition the sofa bed we had had no back cushions just two tiny random ones thrown on so you couldn't even relax and sit back on the sofa. The duvet's had to be the worst i have ever seen, ragged at the edges, fraying with dog hairs and looking very much like they need replacing. I am sad to say I when i saw them i said i wouldn't even let my dog sleep on it. You have the option of paying for the apartment to be cleaned at the end of the week or clean it yourself. Along with a list of jobs that must be done, the flat was littered with laminated sheets itemising everything you would be charged for if your end of week cleaning was not up to scratch. It felt like you were in a barracks rather than relaxing, with warnings issued in reception and the lift. A very poor start. I would not stay here again nor recommend it. On a positive note the mattresses were firm, the flat was warm and the water was hot. It was close to amenities and lifts. However the attitude and treatment of residences is pretty poor, they do not seem concerned about service and ensuring the guests feel welcome, instead treating them as inconvenience to be squeezed in at a time that suits them. Not very good at all.

We had a top floor apartment. Views were great. There were two balconies one off the Living room and the other off the main bedroom. The Balcony from the bedroom was difficult to say the least to use as the bed was in front of the door which meant a very small gap to get out of and there there were a lot of wasps around this balcony so didn't really use it.