Morgane

Extremely rude condescending and unprofessional customer service. I’ve never experienced anything like it please do not stay here at all costs

Firstly I must say that the staff are absolutely exceptional. From front desk, to cleaning staff and the restaurant they went above and beyond to make my stay confortable. Also the location of the hotel in the centre of town is perfect. However, this is NOT a four star hotel. The facilities plus the size/state of the room are nowhere near four stars. Peeling paint, chipped toilet seats, tiny rooms and no iron in the room (plus no iron available when I called the front desk). Additionally the spa left alot to be desired - I visited once and left it at that. This hotel has the potential to be great but really needs a revamp.

Perfectly places in Chamonix, close to restaurants, attractions, walking distance from shops and railway stations. Rooms are rather small, which is perfectly normal on this type of resorts. Nice spa at the basement, good sauna and steam bath...but the pool is a joke (maybe 12 sqm and 1.3 m deep). Area can be noisy during some nights...bars around! Service is great, attentive and reactive. Parking is a great asset overthere.