Sejours & Affaires Grande Arche - COURBEVOIE

Friendliness of the staff to see again! When at home 😱😱😱 progress is to be made and mobile phones to banish from work!!

We stayed as a family of five from 24 to 29 August and this was unfortunately one of the worst hotel experiences we have ever had. When we arrived, the receptionist Karim behaved in a very unprofessional and unpleasant way. As we were discussing the room situation and payment, he snatched the reservation paper out of our hands and told us we had to pay the full amount immediately at the entrance. Although we were ready to pay, I simply asked if it would not be better to settle everything (like breakfast or other services) when leaving. Instead of answering, he laughed at us, insulted us by asking from which village we were coming, and continued to pressure us in a threatening way to pay faster. This was shocking and very upsetting, especially because we had children with us. From there, the nightmare continued. The apartment was in an unacceptable state: the bathroom had a stain that looked like blood which could not be cleaned, the sofa bed was full of what seemed to be bedbugs, and the sheets were clearly not washed. When we complained to Karim, he only laughed again, saying bedbugs are “normal in Paris,” and refused to give us new sheets. Instead, he handed us a couple of small towels and told us to wait until the next day, saying the cleanliness of the room was not his problem. That night we had no choice but to go out and buy anti-bedbug spray ourselves. The next day I raised my concerns with other staff, but nothing changed. From that moment, the staff stopped greeting us altogether and treated us with complete indifference. We genuinely felt unwelcome and unsafe throughout the stay. On top of that, the so-called room service is not included — it is only free once a week, which is absolutely inadequate for a family of five staying several days. Overall, the main problem was the unacceptable behavior of the receptionist Karim, followed by the very poor cleanliness and lack of basic service. The only small positive note was at check-out, when another staff member, Ali, was at least polite to us. But one polite gesture at the end cannot erase days of stress and discomfort. We left deeply disappointed and would strongly advise families and travelers who value respect, hygiene, and safety to avoid this residence at all costs.

Spacious room with kitchenette. Check in was a breeze. The room is average for European budget hotel. NO AC AND NO FAN We stayed for 7c days but there was no fault housekeeping services. We have to go to the front desk and requested housekeeping. We had it for one day. LOCATION: This is a 15 minute walk from the train station, I thought a bit too far of a walk.